Smartphones and smart homes are a thing, now. So having smart hotels in Singapore shouldn’t sound too futuristic, right?
Smart hotels are gaining popularity in the industry as the driving force behind them isn’t gimmick alone. You might think that those following the trend are only after attention.
Well, perhaps, in one aspect, they do capture the interest of hotel-goers and potential clients. But the main goal is to enhance customer experience and, in turn, drive more customers.
So, let’s talk about smart hotels in Singapore, what they are and how they work. Wait, can a non-tech savvy get in? Let’s find out.
What is a smart hotel?
Smart hotels are technologically advanced hotels. They’re less reliant on manpower when accommodating guests and instead tap heavily into automation and artificial intelligence.
In traditional hotels, you’ll see actual people manning the reception and assisting you during check-ins, check-outs, and what-not. In smart hotels, meanwhile, you’ll probably be greeted by robots or electronic devices.
For example, you can control several features of your room and request services you need simply by logging onto a phone app. If you need a hand with your luggage, don’t be surprised that robots are the ones coming to your rescue.
While that may seem intimidating, on one hand, it could also be thrilling, fun, and more convenient for some. For instance, if you’re the type to easily feel anxious or uncomfortable with social interactions, you might find it easier to get what you need by exploring a phone app.
If, somehow, you find it a hassle to have to wait for a staff member to answer the call or accommodate your request, that waiting time now is reduced or eliminated even. You can customise your entire hotel experience by making a few clicks.
What does a smart room in a smart hotel look like?
Will there still be boutique hotels in Singapore? Of course!
Smart hotels don’t have to settle for less when it comes to aesthetics. Both form and function can work in high-tech hotels. While the design may be futuristic and a little different from what you’re used to, what remains the same is that they’re equipped with everything you need.
You’ll see home smart devices that allow you to operate everything with the touch of a button. You’ll most likely have to download the hotel’s app first so you can access your reservation details and then self-check-in by uploading necessary information, such as a valid photo ID.
The rooms may be smaller, but you’ll still have all your necessities within your arms’ reach. If you’re into smart room designs, you’ll likely feel at ease in no time.
But even if you’re not tech-savvy, there’s no reason to feel alienated. Even the technology itself is designed to be easy-to-understand, so anyone can navigate it comfortably.
Benefits of staying in smart hotels in Singapore
Both the hospitality industry and consumers can benefit from adopting smart hotel technology. Consumers enhance their experience as their needs and requests are addressed faster.
For your next staycation or travel, consider smart hotels. After all, it’s not impossible to see all hotels operate this way soon. Yes, that includes your favorite boutique hotels in Singapore.